Terms and Condition

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This Web site is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of this Web site constitutes your agreement to all such terms, conditions, and notices which are subject to amendment without any notice. You agree to click on the links and familiarize yourself with the Terms of Use and other terms and guidelines found throughout this Web site and abide by them if you choose to use the sites, pages or services to which they apply.


As a user of foreign exchange services you agree and confirm being aware of all regulatory norms. (If you need any information regulations, please call our helpline @ 95004 97779)

Buy forex.com will not be responsible for any transaction executed through us by forge or unprofessed information. User will be solely responsible for such action and liable to regulatory actions.

All orders need to be completely complied with regulatory guidelines; any deviation from the same will be the sole responsibility of the user. (If you need any information on guidelines please write/call us at [email protected] / 95004 97779)

All order values will be rounded off to the nearest currency unit.

Deliveries only to the area covered by PayFX, for location assistance call our helpline.

Rates are subjected to major fluctuation.

User understands and agrees that all other foreign currency travel card related terms and condition as displayed on the card issuing banks website will be applicable.

The source of funds for making the purchases/remittances on this site belong to me and the foreign exchange shall not be used for prohibited purposes.

The orders placed are not designed for the purpose of any contravention or evasion of the provisions of the FEMA 1999 Act or of any Rule, Regulation, Notification, Direction or Order made there under.

The Customer agrees and undertakes to provide such information /documents as will reasonably satisfy us about the transaction in terms of the RBI Limits for Foreign Exchange Purchases or sales. The customer shall be responsible and liable for any incorrect information provided by him.

The foreign exchange purchased from this site should be used within 60 days of purchase. In case it is not possible to use the foreign exchange within the period of 60 days, same should be surrendered to an authorised person.

Door delivery will only be available for order value greater than USD 250 or equivalent and within city limit of 20kms from the branch.

All documents are mandatory A2/BTQ form and Bank reload forms need to be submitted for every transaction. Payment and all 'relevant' documents need to be submitted within 24 hrs of placing the order or else the rates will be applicable when the complete payment and documentation is received.

Currency notes are subjected to availability.

We do not accept coins for encashment.

Encashment of currency notes will only happen after verification by branch for the condition/validity of notes, transaction can be denied if branch does not find the currency appropriate for encashment.


This Web site is for your personal and non-commercial use. You will not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from this Web site.


ATM withdrawal Charges are specific to each bank card. Please check the appropriate bank website for the same. General schedule of charges will also be available in the information booklet provided with the card kit.

All encashment will be done only in favour of card holder, irrespective of payment being done by primary card holder (Regulatory Norms and Standard Operating Procedures).

The information provided on our website is used only for the completion of services; we may share this information with our partners for completion of services with whom we have lawful contracts. We ensure all data collected is completely secured and safe.

www.payfx.co.in may amend/ change the usage policy for betterment of client service and safety. User is advised to review these clauses in regular interval or you may write to us for any further query.

Unauthorized use of the website may lead to a claim for damages and/or be a criminal offense.

You agree and understand that you are responsible for maintaining the confidentiality of your password which together with your login e-mail address, allows you to access certain portions of the website.

If you become aware of any unauthorized use of your registration information, you agree to notify us immediately.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Any material downloaded or otherwise obtained through the use of the website is done at your own discretion and risk and you are solely responsible for any damage to your computer system or loss of any data that results from the download of any such material.

The Customer shall be responsible for regularly reviewing these Terms including amendments thereto as may be posted on the Website.

The Customer agrees to protect and fully compensate www.www.payfx.co.in and their affiliates from any and all third party claims, liability, damages, expenses and costs, including, but not limited to, reasonable attorney's fees, caused by or arising from violation of the terms and conditions, infringement or infringement by any other user of Customer's account, intellectual property or other right of anyone.

All rates are indicative.

www.www.payfx.co.in is a service provider and does not own any of the products.

www.www.payfx.co.in takes complete responsibility of servicing our clients for all transactions made through us in coordination with our service provider

www.www.payfx.co.in may send newsletters, promotional messages & updates to registered users when required.

This service is only available for Indian Nationals residing in India.


The revised rates of GST applicable for money changing transactions and effective from 1st July, 2017 are as under:

Gross Amount of Transaction : Value up to Rs.1,00,000/-

Applicable tax: One per cent. of the gross amount of currency exchanged for an amount up to one lakh rupees, subject to a minimum amount of two hundred and fifty rupees.

Eg. If Gross amount = 90,000/- then GST = 18% of (1% of the Gross Amount) The minimum amount of service tax to be paid is Rs.45/- irrespective of transaction value up to Rs.25,000/-

Gross Amount of Transaction: Value > Rs.1,00,000 up to Rs.10,00,000/-

Applicable tax: One thousand rupees and half of a per cent. of the gross amount of currency exchanged for an amount exceeding one lakh rupees and up to ten lakh rupees.

Eg. If Gross amount = 1, 90,000/- then GST = 18% of (1,000+ .5% of 90,000 (i.e. 1,00,000-1,90,000))

Gross Amount of Transaction: Value > Rs.10,00,000/-

Applicable tax: Five thousand and five hundred rupees and one tenth of a per cent. of the gross amount of currency exchanged for an amount exceeding ten lakh rupees, subject to maximum amount of sixty thousand rupees.

Eg. If Gross amount = 10, 90,000/- then GST= 18% of (5,500+ .1% of 90,000 (i.e. 10,00,000-10,90,000)) All payments made are routed directly to RBI authorised service provider, who will be delivering your forex. All Transactions to be executed by an RBI dealer.


Door delivery will only be available for order value greater than USD 250 or equivalent.Delivery will be done within city limits of 20 Km radius from the branchPayFX deserves the right to terminate/modify the scheme at any time


Secondary Card is not free and comes at a miniscule cost. The Secondary card can be availed only on requests.

There will be charges for ATM withdrawals as well as Cash @POS. Refer the T&C in the card kit for the charges.

Cash @POS means swiping the card at any merchant outlet to take cash in return. Merchant can charge an amount as per their wish without the involvement of PayFX.

Refer the card kit T&C to understand the daily limits of cash withdrawal as well as limits for swiping card at outlets for purchases.

Cross currency conversion charges would be applicable if currency loaded in card does not match with the local currency of the country a customer is transacting in. e.g : If a card is loaded with Euros and used in any country outside Europe then these charges are applicable. In such cases the exchange rate will be determined at the sole discretion of the bank. Refer the card kit T&C for such charges.

This card cannot be used in India except Duty free shops on Airport.

The card has chip & Pin protection. Certain merchants might not require a pin to be entered basis their arrangement with local banks.

This is a bank product and the T&C's can be changed by the bank with no involvement of PayFX.

In case of card being lost / damaged / stolen, customer need to block the card immediately by calling the bank helpline number mentioned in Card Kit. PayFX will not be responsible for any misuse of card in such cases.

Private Policy

Your privacy is important to www.payfx.co.in. We respect your need to understand how information is being collected, used, disclosed, transferred and stored. Thus we have developed below Privacy policy to familiarize you with our practices. Personal information is data that can be used to identify or contact a single person. Non personal information data is not person specific and hence can never uniquely identify or be used to contact a single person.


You may be asked for personal information anytime you are in contact with www.payfx.co.in directly or indirectly through a third party.

The only way we will get any kind of personal information is if you choose to give it to us in following circumstances: When you make a Booking or purchase from our website www.payfx.co.in, which is owned and operated by PayFX or through our customer service team - by email, letter, fax, on the phone or in physical store.

When you register with us, subscribe to our newsletter, enter competitions, send us queries or register for promotions.

When you take part in surveys or provide us with feedback

When you engage with us in any online or offline event, promotions, page hosted by us on a third party platform or location


By accepting our Privacy Policy, you authorize PayFX & its associate partners to contact or communicate with you for any promotional activity or business call.

The personal information collected is primarily used and passed on to third parties where it is necessary to process your booking, enquiry or participation. These details may also pass through our online frauds detector service partner. When you submit your booking or request to us and/or participate in our initiatives, you agree that we may use and transfer your personal information in this manner.

The personal information we collect helps us to keep you posted about www.www.payfx.co.in latest product announcements, offers, promotions and events. It also allows us to improve our services, content and advertising. If you wish to unsubscribe, you can choose to do so.

We may also use the personal information to improve our product offering, develop, and deliver products, services, content and advertising.

We may use personal information to send you important notices and communications regarding our products and services availed or changes to the terms and conditions and policies.

Personal information may also be used internally for research, analysis and auditing.


The data collected in non- personal manner which does not identify a particular user may be used in any manner. Below are some typical examples of how we collect and use information. We may collect information such as browser, operating system, occupation, language, pin code, unique device identifier, location so that we can better understand customer behaviour and improve our products, services, and advertising.

We may collect information regarding customer activities on various portals of PayFX. This aggregated information is used in research, analysis, and to improve and monitor products and various promotional schemes. It may be shared in aggregated, non-personal form with third party to enhance customer experience, products offering or services.


Cookies are a feature of web browser software that allows web servers to temporarily store information within your browser, which in turn allows us to recognize the computer used to access www.payfx.co.in. Most Web browsers automatically accept cookies. Of course, by changing the options on your web browser or using certain software programs, you can control and delete how and whether cookies will be accepted by your browser. You can also edit your browser options to choose not to receive cookies in future.

In order to help us maintain and improve our service to you www.payfx.co.in website, online services, applications, email messages, and advertisements may use 'cookies' to collect information about your use of the website. Cookies may also be used to carry out transactions and disabling them may affect the functionality of this website.

www.payfx.co.in and its partners may use cookies or other technologies to record anonymous, non-personal information (not including your name, address email address or telephone number) about your visits to this and other web sites in order to measure advertising effectiveness. We may also collect non personal information about your visit to our website, based on your browsing (click stream) activities. This information may include the pages browsed and products and services viewed or booked for example.

This helps us to better manage and develop our offers and to provide you with better products and services tailored to your individual interests and needs. We may use this information to measure the entry and exit points of visitors to the Site and respective numbers of visitors to various pages and sections of the Site and details of searches performed. We may also use this information to measure the usage of advertising banners, other click through from the Site.

As is true of most websites, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit pages, operating system, date/time stamp, and click stream data.

We use this information to understand and analyse trends, to administer the site, to learn about user behavior on the site, and to gather demographic information about our user base as a whole. www.payfx.co.in may use this information in our marketing and advertising services.

In some of our email messages, we use a “click-through URL” linked to content on the www.payfx.co.in website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.

Pixel tags enable us to send email messages in a format customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.


www.payfx.co.in may share personal information as required to fulfill the service offering and/or to make booking, blocking and any such activity initiated by user.


www.payfx.co.in may share personal information with companies who provide services such as information processing, extending credit, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information.


www.payfx.co.in may disclose Personal Information if required to do so by law or in the good-faith belief that such action is necessary to (a) conform to the edicts of the law or comply with legal process served on PayFX Limited or the site; (b) protect and defend the rights or property of PayFX, the site or the users of www.payfx.co.in Site, and (c) act under exigent circumstances to protect the personal safety of users of PayFX, the www.payfx.co.in site owned and operated by PayFX or the public.

We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party.


To protect your personal information and prevent unauthorized access, we have put in place appropriate security measures and certifications. We have SSL site and user should use it to protect the information transmission while transacting online.

While no system is full-proof, including ours, we will continue using internet security procedures to ensure your data remains safe with us.

By opening, browsing, using this site for transactions or storing any data/information, you agree to comply with the latest revised privacy policy in effect at such time.

If you use some social networking or other service which maintains your information, it is governed by their terms of use and privacy policy.

While PayFX employs necessary security measures, it is limited by technology used for various processes by www.payfx.co.in and/or by its Affiliates. PayFX is not in any way responsible for any data loss occurring from malicious attempts to compromise its systems or those of its partners/suppliers. Customer browsing/using/transacting on the site agrees with such limitation and exposure.


You can help ensure that your contact information and preferences are accurate, complete, and up to date by logging in to your account. For other personal information, we make good faith efforts to provide you with access so you can request that we correct the data if it is inaccurate or delete the data if www.payfx.co.in is not required to retain it by law or for legitimate business purposes. We may decline to process requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. Access, correction, or deletion requests can be made by sending an Email to the address provided in the end.


PayFX, its contractors, agents, owners, and employees are not responsible for the content or the privacy policies of other web sites to which this site may link to or use offers from. Please take time to learn about them as well.


Our Privacy Policy undergoes revision from time to time. We may also make changes to the policy at such time. To make sure you have the access to latest version of Privacy policy, kindly check/review this page periodically.

If at any time you believe that www.payfx.co.in has not adhered to above principles/policy, please notify us by e-mail at [email protected] and we will use all commercially reasonable efforts to promptly determine and correct the problem.